Implementing Cisco Collaboration Applications - CAPPS Course Outline

(5 Days) - Learning Credits Accepted

Overview

Integrating Cisco Unified Communications Applications (CAPPS) v1.0 is a 5-day training program that prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.

Audience Profile

  • The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

  • Secondary audiences are:
  • Systems engineers

Prerequisites

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments

At Course Completion

Upon completing this course, you will be able to meet these objectives:

  • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
  • Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
  • Integrate Cisco VCS and Cisco TMS into a Cisco collaboration deployment

Course Outline

Module 1: Cisco Unity Connection

  • Lesson 1: Designing and Deploying Cisco Unity Connection

    • Physical Server Choices for Cisco Collaboration System Applications
    • VMware vSphere ESXi Versions and Licensing
    • Physical and Virtual Architecture Comparison
    • Virtual Machine Encapsulation and Files
    • Typical Versus Custom Virtual Machine Creation
    • OVA Template for Cisco Unity Connection
    • Resizing Virtual Machine Resources
    • Shares and Reservations
    • Virtual Switch and NIC Teaming
    • Storage Overview
    • Sizing and Scaling Cisco Unity Connection Servers
    • Active-Active, High-Availability Deployment
    • Cisco Unity Connection Deployment Options
    • Traffic-Pattern Evaluation Example
    • Cisco Unity Connection Networking
    • HTTPS Networking
    • Voice Profile for Internet Mail
    • Cisco MediaSense Overview
    • Cisco MediaSense Virtualization and Platform Overlays
    • Video Compatibility Matrix and Network Topology
    • Design Guidelines for Video Greetings
    • Call Flows
    • Voice-Messaging Call Flows in SRST and AAR Mode
    • Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    • Cisco Unity Connection Administration
    • Cisco Unified RTMT
    • Cisco Prime Licensing for Voice Messaging
    • Add Cisco Unity Connection in Cisco PLM
    • Cisco Unity Connection Integration Options
    • Cisco Unity Connection SCCP Integration
    • Cisco Unity Connection SIP Integration
    • Cisco Unity Connection Integration Troubleshooting Tools
    • On-Net and Off-Net Calls
    • Call Forward Options
    • Cisco Unity Connection Call Routing
    • Port Monitor
    • Default Call-Routing Behavior
    • Integration Considerations
    • Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
    • Cisco Unity Connection Class of Service
    • Cisco Unity Connection User Templates
    • User-Creation Options
    • Cisco Unity Connection User
    • Password Settings and Roles
    • User Transfer Rules
    • Greetings
    • TUI Experience
    • Alternate Extensions
    • Voice Mailbox
    • Mailbox Stores and Membership
    • Message Aging Policy and Mailbox Quotas
    • Private Distribution Lists
    • Notification DevicesLesson 4: Configuring the Cisco Unity Connection System
    • Cisco Unity Connection System Settings Overview
    • General Settings vs. User Settings
    • General Configuration
    • Time Zone Usage
    • Cisco Unity Connection Distribution Lists
    • Cisco Unity Connection Authentication
    • Roles
    • Cisco Unity Connection Restriction Tables
    • Cisco Unity Connection LDAP Integration
    • Import of Users from LDAP Server
    • Phone Number Conversion
    • Search Base
    • LDAP Filter
    • Import of Users from Cisco Unified Communications Manager
    • Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management
    • Cisco Unity Connection Dial Plan Components
    • Dial Plan Example
    • Cisco Unity Connection Call Handler Types
    • Call Handler Reachability
    • Auto-Attendant Example
    • Call Handler Templates
    • Call Handler Template Options
    • Caller Input
    • Default Call Handler Flow
    • Greeting Analysis
    • Caller Input Analysis
    • Operator Call Handler
    • Goodbye Call Handler
    • Directory Handler
    • Interview Handler
    • Lesson 6: Configuring Unified Messaging
    • Unified Messaging Terminology
    • Single Inbox High-Level Architecture
    • Single Inbox Functionality
    • Unified Messaging Benefits
    • Exchange Integration Options
    • Cisco Unity Connection Deployment Options
    • Security, Compliance, and Discoverability
    • Message Synchronization Architecture
    • Configure Integrated Messaging
    • Task List to Set Up Unified Messaging Single Inbox
    • Exchange Mailbox Moves
    • Backup and Restore of Mailboxes
    • Lesson 7: Troubleshooting Cisco Unity Connection
    • Troubleshooting Cisco Unity Connection
    • Reorder Tone
    • Call Forward to Cisco Unity Connection
    • Route Pattern Affecting Call Forward
    • Login Not Working
    • PIN Not Accepted
    • MWI Issues
    • MWI Status
    • Wrong Greeting
    • Time Schedule
    • Voice Messages
    • Call Handler Transfer Issues
    • Call Handler Issues
    • AAR and Cisco Unified SRST Issues
    • Cisco Unified RTMT
    • Cisco Unity Connection Performance Counters
    • Alert Properties
    • Reporting in Cisco Unity Connection
    • MWI Troubleshooting
    • Macro Traces
    • Lesson 8: Deploying Voice Mail Redundancy in Branch Offices
    • Introduction to Cisco Unity Connection SRSV
    • Specifications for Virtual Platform Overlay
    • Cisco Unity Connection SRSV Solution
    • Cisco Unity Connection SRSV Licensing
    • Limitations in Cisco Unity Connection SRSV Mode
    • SRSV Configuration Checklist for Branch Sites
    • Activate Cisco Unity Connection SRSV
    • DNS, Domains, and Self-Signed Certificates
    • Cisco Unity Connection SRSV Menu Overview
    • SRSV Configuration Checklist for Headquarters Site
    • Set Up Headquarters Cisco Unity Connection
    • Automatic Provisioning and Polling
    • Monitor the Provisioning and Polling Status
    • Replicate System Distribution List
    • Troubleshooting Issues in ProvisioningLesson 1: Designing and Deploying Cisco Unity Express
    • Module 2: Cisco Unity Express

    • Cisco Unity Express
    • Cisco Services-Ready Engine
    • User Access
    • Cisco Unity Express Auto-Attendant
    • Schedules
    • Integrated Messaging
    • Distribution Lists
    • Notifications
    • Notification for Scheduled Backup
    • Cisco Unity Express Integration
    • Deployment Models
    • Voice Messaging System Comparison
    • Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    • Voicemail Integration on Cisco Unified Communications Manager Express
    • Service Module
    • Dial Peer Configuration
    • Voicemail Access for SCCP Phones
    • MWI for SIP-Controlled IP Phones
    • MWI Options
    • MWI Outcall
    • MWI Using SIP Notification Messages
    • MWI SIP for Ephone-dns
    • Transcoding
    • Connecting and Initiating Cisco Unity Express Module
    • Software Installa